However sophisticated your training may be Wholesale Jerseys Cheap , its merits will soon be lost without effective and consistent reinforcement.
One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback.
Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an opportunity to exchange ideas, test menu knowledge and highlight special dishes.
The most effective shift meetings are simple, informal and interactive. Interactive being the key word here. Attendees should be encouraged to do most of the talking, following the rule where you speak 20% of the time and they speak the other 80%.
Managers can control the meeting by introducing discussion topics, and encouraging participation through questions and role play exercises.
Here are a few discussion ideas:
-Test menu knowledge through role play Wholesale Jerseys Free Shipping , with the manager playing the role of the guest and server recommending menu items -Discuss customer care, such as handling complaints or telephone etiquette. -Describe the specials, and have waiting staff describe them back -Review forthcoming promotions or advertisements, or discuss any large parties or groups coming in -You can brainstorm marketing ideas, sales goals or review average spend.
When determining which topics to discuss at a shift meeting, it is important to consider the meeting from the employee's point of view or WIIFM (what's in it for me?). First you must explain the benefits of putting what they learn into practice. Second Wholesale Jerseys From China , you must identify the reasons why they should listen and participate. Typically employees benefit through an increased knowledge and the confidence to do their job more effectively.
Managers should also?
Be prepared- set out objectives for the meeting beforehand. Organize all relevant support materials and be familiar with them well in advance of the meeting.
Avoid distractions-hold meetings in a place where will not be distracted by events outside or inside the restaurant. Appoint someone to answer the telephone during the meeting.
Be enthusiastic- it is contagious. To develop enthusiasm and motivation, managers must lead by example.
Ask questions- direct questions to different individuals throughout the meeting. This ensures that everyone stays focused on the topics being discussed, and encourages dialogue.
Encourage feedback- ensure that employees understand the topics being discussed in the meeting.
To help you prepare your cast for the restaurant show performance, and as a small thank you for visiting the web site, I am offering a complimentary sampler of the Rehearsal Guide for shift meetings. The guide is an extract from the Rehearsal Guide which is included with A Role in the Show training package. I hope you find the information useful.
To view the guide or previous articles please visit the Archives page on our website.
Devotees won’t have got to wait for CBS to help announce that Survivor: Sth Pacific hired this season. While CBS is probably not ready to help formally claim the solid yet, keen researchers and a leak simply by MSN present fans the inside track on scoping out the growing season. Thanks on the hard work of folks at the Survivor Sucks forum Wholesale Jerseys China , fans could possibly get a sneak peek at the Survivor 3 cast right now.
Credit would go to posters named guatemala fanfic, Polonium, Danie and a Fish Identified as at Survivor Sucks for putting together the scoop on the Survivor: Sth Pacific hired. Thanks to be able to them, fans now know that Survivor 23’s primary tribes will be blue as well as red. Fans know Redemption Region is back for Survivor: Sth Pacific, and a pair of former gamers are brought back because of this season at the same time. Survivor Sucks until now uncovered the fact that two moving back players had been Oscar “Ozzy†Lusth through Survivor: Cook Islands along with Survivor: Micronesia, in addition to Ben “Coach†Wade via Survivor: Tocatins in addition to Survivor: Heroes compared to. Villains.
That Survivor: South Pacific placed Blue Tribe offers “Coach Wholesale Jerseys , †Albert Destrade, a top school hockey coach, in addition to Brandon Hantz, that nephew associated with Russell Hantz. The tribe has the benefit of Christine Shields, any teacher, Edna Ma Cheap NFL Jerseys , any physiciananesthesiologist, in addition to Mikayla Wingle, a bartenderPlayboy protect model as well as player in the Lingerie Football League. Wrapping up the Pink Tribe is definitely cattle rancher Rick Nelson, medical school scholar Sophie Clarke, in addition to funeral director Stacey Powell.
That Survivor: South Pacific placed Red Tribe includes “Ozzy, †Beginning Meehan Cheap Jerseys China , a good English mentor at BYU, in addition to Elyse Umemoto. Elyse is often a model, go-go dancer, Skip Washington 07, and was cost-free runner-up associated with Miss America 2008. Also joining the Red Tribe is usually Jim Rice, a health care marijuana dispensary manager and skilled poker participant Cheap Jerseys , John Cochran, any student during Harvard Law School, in addition to Keith Tollefson, a good environmental discipline technician. Rounding out the tribe will be Mark Anthony Caruso, any registered nurseretired morgue NYPD investigator, Semhar Tadesse Wholesale NFL Jerseys Online , any poetwritermodelactress, in addition to singersongwriter Whitney Duncan.
Survivor: Sth Pacific premieres upon CBS on Wednesday, September age 14.
Emmy Award-winning sponsor Jeff Probst is back to set sail for your 23rd period of “Survivor: Sth Pacific†around its 90-minute signature. Eighteen fortuitous contestants stranded to the tropic area of Samoa may compete against one other while split to the Savaii in addition to Upolu tribe.