A South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.
PROBLEM
The hospital was undergoing a series of changes involving personnel Jason Terry Jersey , organizational alignment and even an expansion of the property which caused disruption to the entire staff. The attitude of many of the hospital personnel was focusing on the negative aspects of the changes and reflected on reduced sensitivity towards the patients. Some ratings from the Joint Commission were below average and the public opinion about the hospital was poor.
SOLUTION
Management Resources Inc. (MRI):
Developed a program to meet the hospital's needs based on the input from the CEO, the Assistant VP of Planning and one Department Director Different programs were developed for different levels in the organization: an executive program for doctors and administration a program for the staff a program for entry level personnel.
The entry level program included customized excerpts of MRI's programs in:
Leadership Customer Service Service Recovery Change Management Telephone Etiquette Team Building Personal Change
This program is delivered in Spanish and occasionally in English The program was administered to all personnel.
RESULTS
Personnel who have attended the program show excellent results. Their attitudes show considerable improvement. The Joint Commission ratings improved considerably. The hospital is among the top ten Hispanic businesses and one of eleven (11) hospitals who are still independently owned in Florida.
Managing Partner, Management Resources Inc iLearningglobal ? The Next Dimension of Online Learning Self Help Articles | December 18 Greg Monroe Jersey , 2009 Learn why online learning programs are going to be the new trend of the future and how to position yourself to profit from this revolution
The Internet has changed our lives so drastically that things that appeared impossible a couple of decades ago has become part of our daily lives. It has touched and changed every aspect of our lives. The internet has had its advantages and disadvantages, but the way it has presented the whole world before our finger tip is commendable.
The internet has revolutionized the concept of education. A dozen years back gaining education was limited to your local schools and colleges. But the internet has made it possible to access any information you require right on your screen.
An online learning program makes it possible for you to learn and master anything that you are interested via the internet. Also, it provides you the provision to choose where you would like to study it. You can sit in India and take your classes from an institution on the other side of the globe.
Today Spencer Hawes Jersey , most of the top notch universities of the world offer online learning programs. This allows students to attend courses across physical, political and economic boundaries. In these programmes, the students or teachers might never meet personally Malcolm Brogdon Jersey , but the quality of the education still remains the same. Also, online learning programs offer the provision to conduct online assessments effectively. The online courses have been designed to deliver optimum results in these assessments. Recognized experts have the opportunity of making information available to anyone interested at minimum costs.
This is a perfectly convenient mode of learning because the students are not bound to a specific time to physically attend classes. Therefore, online learning becomes extremely acceptable to persons who wish to pursue part time courses.
Companies make use of this facility to deliver training facilities to its employees. The employees have access to the educational database and can conveniently cover the training. This type of training can be a good alternative to printed learning materials since rich media Vin Baker Jersey , including videos or animations, can easily be embedded to enhance the learning. Another advantage is that this training can be easily distributed to a wide audience at a relatively low cost once the initial development is completed. Studies have proved that such online training programs have been a big success, both financially and technically.
Learning online programs are therefore extremely convenient and easy. The wide possibilities that they offer is amazing. The communication technologies used in online learning programs are being restructured to create more effective virtual classrooms and better technology incorporated strategies.
Find out why iLearnninglobal is a great company that allows you to develop yourself while a residual income in the process.
Ink is the most important part of printing and writing Ray Allen Jersey , whether you are drawing comics, writing a letter, tattooing or printing in bulk. The type of inks makes all the difference. A wide range of effects can occur with all that ink you choose Kareem Abdul-Jabbar Jersey , especially when you know the properties of ink and how to use it. There are different types of inks available in the market.
Welcome to our Guild.
Thema drucken
11.12.2019 07:10
Antworten
